Sr. Director of Operations

Catalyst Marketing Agency is a creative agency driven by strategy and known for delighting clients. We exist to jolt your creativity.

The Sr. Director of Operations reports to the agency’s Chief Executive Officer, Gem Swartz, and is responsible for the efficient and profitable operations of the agency. This person will also work closely with the Chief Marketing and Growth Officer, Robin Emiliani, to drive growth by defining the necessary processes, prioritized service offerings, and pricing.



Strategic Leadership

  • Set strategic goals and measurable benchmarks for operational efficiency and increased productivity while maintaining high quality standards
  • Devise strategies and implement process improvements that support growth, improve quality output, and minimize costs
  • Work closely with the CEO and CMGO to ensure organizational, efficiency, and profitability goals are achieved
  • Draw on relationships with the leadership team and vendors to make decisions regarding improved operational activity and strategic goals
  • Work closely with the partners to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Financial Stewardship

  • Responsible for the profitable operations of the company
  • Work with the finance team to implement a profitable pricing strategy for agency services
  • Identify and implement appropriate utilization of internal and external resources to achieve profitability goals
  • Generate reports that provide clarity of client profitability and agency efficiency and provide recommendations with a keen eye towards continuous improvement
  • Review financial information and adjust operational budgets to increase profitability
  • Work closely with the sales and account teams to ensure scopes are properly priced

Quality and Process Minded

  • Develop processes and procedures that allow agency teams to increase quality, productivity, and operational efficiency, and eliminate unnecessary steps that erode progress
  • Maximize efficiency and productivity and identify areas for improvement through extensive process analysis and interdepartmental collaboration 
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
  • Plan, monitor, and analyze key metrics to ensure efficient and timely completion of projects
  • Ensure the strategy, creative, media, account, sales, and project management teams are operating at the most efficient and profitable levels

Project Management 

  • Establish budget, timeline, and cost controls
  • Lead, coach, mentor, and manage the project management team
  • Establish goals and direction for the project management team
  • Work with project managers in the development of financial and budgetary plans
  • Oversee and be held accountable for all client project timelines and budgets
  • Ensure project management systems, Wrike and Function Point, are providing the necessary data and information



  • 10+ years of experience in a related position
  • Experience in scaling a small business
  • Multi-disciplinary agency experience is a plus
  • Experience as an EOS integrator is a plus
  • Exceptional skills in improving organization efficiency, productivity, and profitability
  • Masterful organizational, communication, and leadership skills, backed by previous professional success
  • Superior knowledge of multiple operational functions and principles, including finance, customer service, account management, production, and employee management
  • Proven ability to plan, manage, and optimize operational processes for maximum efficiency and productivity
  • Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business and client demands
  • Experience in developing budgets and business plans
  • Superior negotiation skills for both internal and external purposes
  • Strong working knowledge of data analysis and performance metrics, using project management software
  • Experience with Wrike is a plus
  • Experience with Function Point is a plus


Salary Range:

  • $105,000 – $165,000 annual base salary depending on location, and commensurate with experience, skills, education, and/or training.


Catalyst provides:

  • Unlimited PTO
  • Medical, dental, and vision insurance
  • Company provided life and AD&D insurance
  • Short term disability
  • 401k plan with automatic 3% company contribution
  • Flexible Spending Account (FSA)
  • Employee referral bonuses